Support
Having a problem? Check the fixes below first, and if they don’t help, write to us.
Contact
- Game support and general questions: support@rudbygames.com
- Sponsorship and partnerships: partners@rudbygames.com
- Press: press@rudbygames.com
You can also use the contact form on rudbygames.com. We are a small team; we read every message and try to reply as soon as we can.
What to include
To help us find the problem faster:
- Your player id: On the game’s home screen, tap AYARLAR (Settings) or the gear icon. Copy the 8-character code on the “Oyuncu kimliği:” (player id) line at the bottom of the window.
- Your device model and Android or iOS version,
- The game version (shown on the store page),
- A short description of what happened and on which level. A screenshot helps a lot.
Common problems
The AI Coach doesn’t answer
The coach needs an internet connection. Check your connection and try again. If many requests are sent in a short time, the coach may pause for a while; try again in a few minutes.
I’m out of hearts
Starting a match costs one heart, and one heart refills every hour (up to 24). If you don’t want to wait, you can buy hearts with in-game gold. Setting your device clock back does not refill hearts; it restarts the timer.
No sound or vibration
Check that sound and vibration are on in the settings window, and that your phone is not on silent.
A new mode won’t unlock
Modes unlock in order: Puzzle, Scenario and Pattern each need certain Rondo levels finished first. The locked card shows which level to finish.
My progress is gone
Progress is stored only on your device. Uninstalling the game or changing devices deletes it; there is no cloud backup yet.
The game is slow or freezes
Close apps running in the background and restart the game. If it keeps happening, email us with your device model.
Your data
How we use data is explained in our Privacy Policy, and how to request deletion on the Delete my data page.